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Terms and Condition of Use

This website is owned and operated by ACTIVE IMPORTS & EXPORTS.
Comments and suggestions may be forwarded to:-


ACTIVE IMPORTS & EXPORTS
NO. 8 AMALGAM PLACE
AMALGAM
JOHANNESBURG

 
PHONE: +27 (011) 837 5401
FAX: +27 (011) 837 4470
EMAIL: sales@activeimports.co.za


PURCHASING AN ITEM:
 
Browse the store.
Add  the item(s) you wish to purchase to the shopping cart.
Click on “checkout”.
Complete the details as requested and required.


The confirmation of an order does not constitute a contract between the purchaser and ACTIVE IMPORTS & EXPORTS , it only indicates receipt of an order.
A contract between the purchaser and ACTIVE IMPORTS & EXPORTS will depend on the availability of stock and the clearance of the purchaser’s funds.

 

PRODUCT PRICING AND PAYMENT METHOD:
Please note that the product pricing in-store and  online are identical. These prices are subject to change due to rand fluctuations and stock availability. ACTIVE IMPORTS & EXPORTS reserve the right to have in-store and events only pricing promotions. Due to the nature of pre-orders, prices are subject to  change and depend on the distributor importing the games. If the imported cost of goods increase  from the time goods were ordered to the release date, an option to either cancel  your order or  to make a further payment of the outstanding amount  will be made available to the purchaser. If the purchaser chooses to cancel the order  and payment has been made, ACTIVE IMPORTS & EXPORTS  will refund any money already paid, however we will not be responsible for compensating the purchaser for any other losses suffered if the  goods are not delivered.


Method of payment includes:
Cash /credit card for in-store collection
Deposits / transfers


AVAILABILITY OF GOODS:
Items are listed as follows to show availability:


- ‘In-stock’ - Product is in stock and available
- ‘Out-of-stock, on reorder’ - Product is available from suppliers and will be shipped on order
   (approx. 2- 14 working days)
- ‘Pre-order’ - Product now available for pre-order. Item pre-orders and their dates are subject
   to change.
- ‘Out-of-stock, unavailable’ - Product no longer in production or the release of the title has
   been cancelled.


COLLECTION, DELIVERY AND ACCEPTANCE: 
OPTION A - ‘DOOR-TO-DOOR:
Currently ACTIVE IMPORTS & EXPORTS only deliver to areas within South Africa.This service is offered at an additional fee. It is the responsibility of the purchaser to ensure that  there is a responsible person  at the delivery address  to inspect and sign for the goods on the delivery  day. ACTIVE IMPORTS & EXPORTS does not accept  liability for goods that have been signed  for in error. Pleae note that our couriers will bill you if no one is at the  delivery address  on the day of delivery.

OPTION B - IN-STORE COLLECTION:
An order reference number will be required either with proof of  an electronic payment  or an in-store payment by cash or credit card may be made for the release of  an order.


WARRANTYS, RETURNS AND REFUNDS: 
- All products are covered  by the manufacturer’s original warranty. Please note that the final
  decision on swap outs/ repairs/ returns is made by the manufacturer and their decision is 
  binding on the condition of sale. Courier charges are the client’s account.
- Software/ games are strictly non-refundable once opened. In the case of a faulty installation/
  keycode in use, we will refer you  to the distributor helpline and the final decision lies with the
  respective company.
- If the wrong items were  dispatched by ACTIVE IMPORTS & EXPORTS; or if the dispatched 
  products were faulty and notification is made within 48 hours after delivery / collection we will 
  replace the product(s) free of charge and we will cover all courier charges.
- If for any reason you are dissatisfied with your purchase,  you may return the product(s) for
  a full refund, ALL PRODUCTS MUST BE SEALED AND INITS ORIGINAL, UNOPENED CONDITION
  The customer will be liable for the courier charges to return the product and an additional
  handling fee of 20% will be charged if the order was a specialty item ordered in for the
  customer.
- Please note that it is a supplier condition of sale. The acceptance of the return of any goods is
  at the discretion of the supplier and this clause shall not be used to imply that the supplier
  shall be obliged to accept the return of any goods.
- All products supplied carry the manufacturer’s warranty and the periods do vary between 1
  month and 2 years. Note that all imported items have a 1 month warranty.
- Special warranty conditions apply to all electronic equipment. The warranty of the product(s) 
  will be void if the item(s) are tampered with, or  if the label or serial number has been
  removed. Please note that reattached labels, barcodes, or serial numbers after accidental
  removal voids the warranty of the product(s).
- A component will be declared  void and out of warranty if the product(s) are mishandled, if
  there is any physical damage or burn marks on the product(s) or any evidence of being struck
  by lightening or power surges. All conditions that constitute a void of warranty of the
  product(s) will be determined by the manufacturer/ supplier of the product(s). Please note if
  there is any damage to an item, it is sent back to us by our suppliers as user damaged and
  the warranty is void.
- Electronic goods may be returned for testing during its warranty period. If however, the
  product is found not to be faulty, or if the product  was mishandled or struck by lightening,
  courier charges to and from the customer, as well as a handling fee of  10% of the product(s)
  will be charged to the customer.
- DVD’s, CD’s, Games, Computer software cannot be returned for a refund once they have
  been opened, and will only be replaced(if defective) for the same product(s). All original
  packaging and extra  material, eg. Manuals must be included with the returned product(s). Any
  scratched or  cracked CD’s will not be taken back.
- ACTIVE IMPORTS & EXPORTS cannot be held responsible for compatibility issues with
  hardware and software bought. Please ensure that the products being purchased is compatible
  with your current software, hardware configuration. If the product(s) purchased is not
  compatible with your current  software, hardware configuration the product(s) may be 
  returned only if the product(s) is unopened and still in its original packaging. The customer will
  be responsible for all the courier charges, as well as a handling fee of 10% of the product(s)
  value.

ERRORS AND OMISSIONS:

- All pricing, information and images listed on this website are with Errors and Omissions 
  Excepted (E&OE)
- All  pricing, information and images provided on this website are done so in good faith using
  information obtained from manufacturers, suppliers and other Internet  sources and are thus
  subject to change  without prior notice. We do our best to ensure that this information is as
  accurate as possible, but we cannot be held responsible for any errors or omissions.
- While every care is taken to ensure that product prices , information and images are correct, 
  errors do occur.
- If an item(s) is priced at R0.00, pricing will only be provided on request.
- The procedure to purchase an item should be followed. The purchaser will be contacted by a 
  sales consultant  of ACTIVE IMPORTS & EXPORTS to provide further details on the requested
  item(s).


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