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WARRANTYS, RETURNS AND REFUNDS
 
- All products are covered  by the manufacturer’s original warranty. Please note that the final
  decision on swap outs/ repairs/ returns is made by the manufacturer and their decision is 
  binding on the condition of sale. Courier charges are the client’s account.
- Software/ games are strictly non-refundable once opened. In the case of a faulty installation/
  keycode in use, we will refer you  to the distributor helpline and the final decision lies with the
  respective company.
- If the wrong items were  dispatched by ACTIVE IMPORTS & EXPORTS; or if the dispatched 
  products were faulty and notification is made within 48 hours after delivery / collection we will 
  replace the product(s) free of charge and we will cover all courier charges.
- If for any reason you are dissatisfied with your purchase,  you may return the product(s) for
  a full refund, ALL PRODUCTS MUST BE SEALED AND INITS ORIGINAL, UNOPENED CONDITION
  The customer will be liable for the courier charges to return the product and an additional
  handling fee of 20% will be charged if the order was a specialty item ordered in for the
  customer.
- Please note that it is a supplier condition of sale. The acceptance of the return of any goods is
  at the discretion of the supplier and this clause shall not be used to imply that the supplier
  shall be obliged to accept the return of any goods.
- All products supplied carry the manufacturer’s warranty and the periods do vary between 1
  month and 2 years. Note that all imported items have a 1 month warranty.
- Special warranty conditions apply to all electronic equipment. The warranty of the product(s) 
  will be void if the item(s) are tampered with, or  if the label or serial number has been
  removed. Please note that reattached labels, barcodes, or serial numbers after accidental
  removal voids the warranty of the product(s).
- A component will be declared  void and out of warranty if the product(s) are mishandled, if
  there is any physical damage or burn marks on the product(s) or any evidence of being struck
  by lightening or power surges. All conditions that constitute a void of warranty of the
  product(s) will be determined by the manufacturer/ supplier of the product(s). Please note if
  there is any damage to an item, it is sent back to us by our suppliers as user damaged and
  the warranty is void.
- Electronic goods may be returned for testing during its warranty period. If however, the
  product is found not to be faulty, or if the product  was mishandled or struck by lightening,
  courier charges to and from the customer, as well as a handling fee of  10% of the product(s)
  will be charged to the customer.
- DVD’s, CD’s, Games, Computer software cannot be returned for a refund once they have
  been opened, and will only be replaced(if defective) for the same product(s). All original
  packaging and extra  material, eg. Manuals must be included with the returned product(s). Any
  scratched or  cracked CD’s will not be taken back.
- ACTIVE IMPORTS & EXPORTS cannot be held responsible for compatibility issues with
  hardware and software bought. Please ensure that the products being purchased is compatible
  with your current software, hardware configuration. If the product(s) purchased is not
  compatible with your current  software, hardware configuration the product(s) may be 
  returned only if the product(s) is unopened and still in its original packaging. The customer will
  be responsible for all the courier charges, as well as a handling fee of 10% of the product(s)
  value.


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